TERMS & CONDITIONS

Introduction

Welcome to Whitefield Dental ("we", "us", "our"). These Terms and Conditions ("Terms") govern your use of our website [insert website URL] and the services provided by Whitefield Dental at our practice located in Whitefield, Manchester, UK.

By using our website or engaging with our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. General Information

1.1. Practice Details
Whitefield Dental is a private dental practice registered in the UK. Our address is 118 Radcliffe New Road, Whitefield, Manchester, UK, M45 7WQ. You can contact us by telephone at 0161 766 6164 or via email at dentist@whitefielddentalpractice.co.uk.

1.2. Regulation and Compliance
We are regulated by the General Dental Council (GDC) and adhere to the standards set out in the GDC’s guidance. We are also compliant with all relevant UK laws, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

2. Use of Website

2.1. Website Content
The content on our website is provided for general information purposes only. It does not constitute professional dental advice, diagnosis, or treatment. While we strive to ensure that the information is accurate and up-to-date, we make no warranties or representations about the completeness, accuracy, or reliability of the information.

2.2. User Obligations
You agree to use our website in accordance with these Terms and for lawful purposes only. You must not misuse our website by introducing viruses, trojans, worms, or other material that is malicious or technologically harmful.

2.3. Third-Party Links
Our website may contain links to third-party websites that are not controlled by us. We are not responsible for the content, privacy policies, or practices of these third-party websites.

3. Appointments and Cancellations

3.1. Booking Appointments
Appointments can be made via our website, by phone, by email, or in person at our practice. When booking, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any appointment if there is a breach of these Terms.

3.2. Cancellation Policy
If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee.

3.3. Late Arrivals
If you arrive late for an appointment, we will do our best to accommodate you, but we cannot guarantee that the full appointment time will be available. In some cases, we may need to reschedule your appointment.

4. Fees and Payments

4.1. Treatment Fees
The fees for our services are detailed on our website and available at our practice. We reserve the right to change our fees at any time, but any changes will not affect services already booked with a signed treatment plan estimate.

4.2. Payment Terms
Payment for services must be made at the time of treatment, including deposits for all services, unless otherwise agreed in advance. We accept payments by cash, credit/debit card, and other methods as specified at our practice.

4.3. Deposits
Deposits for services are detailed on our website and available at our practice. These deposits are non-refundable and we reserve the right to charge the deposit through for any failure to attend (FTA) appointments or short notice cancellations.

4.4. Late Payments
If payment is not received on time, we reserve the right to charge interest on the overdue amount at the rate of 8% per annum above the Bank of England’s base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

5. Dental Treatment

5.1. Consent
Before commencing any dental treatment, you will be required to sign a consent form. This form outlines the nature of the treatment, the associated risks, and any alternative options available to you.

5.2. Treatment Plans
Your dentist will provide you with a treatment plan outlining the proposed treatment, estimated costs, and number of visits required. This plan is subject to change based on your clinical needs.

5.3. Guarantees
Certain dental treatments, such as crowns and bridges, may come with a guarantee, details of which will be provided by your dentist. Guarantees may be void if follow-up appointments or recommended maintenance treatments are not adhered to.

6. Confidentiality and Data Protection

6.1. Patient Confidentiality
We are committed to maintaining the confidentiality of your personal and health information in accordance with GDPR and the Data Protection Act 2018. Your information will only be used for the purposes of providing you with dental care and will not be shared with third parties without your consent, except as required by law.

6.2. Data Security
We have implemented appropriate technical and organisational measures to safeguard your personal data from unauthorised access, use, or disclosure. For more details, please refer to our Privacy Policy.

7. Complaints Procedure

7.1. How to Make a Complaint
We are committed to providing high-quality dental care. If you are not satisfied with any aspect of our service, please contact us directly to discuss your concerns. Complaints can be made in person, by phone, or in writing.

7.2. Complaint Resolution
We will acknowledge receipt of your complaint within three working days and aim to resolve it within ten working days. If we are unable to resolve your complaint within this timeframe, we will keep you informed of our progress.

7.3. Escalation
If you are not satisfied with our response, you may refer your complaint to the General Dental Council (GDC) or the Dental Complaints Service (DCS) for further review.

8. Liability

8.1. Limitation of Liability
To the extent permitted by law, Whitefield Dental shall not be liable for any indirect or consequential loss or damage arising out of or in connection with your use of our website or services. Our total liability for any claim arising out of these Terms shall not exceed the amount paid by you for the services in question.

8.2. Exclusions
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under English law.

9. Governing Law and Jurisdiction

These Terms and any disputes arising from or in connection with them are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We may revise these Terms from time to time. The most current version of the Terms will always be available on our website. By continuing to use our website or services, you agree to be bound by the revised Terms.

11. Contact Information

If you have any questions about these Terms, please contact us at:

Whitefield Dental
118 Radcliffe New Road
Whitefield, Manchester, UK
M45 7WQ
Email: dentist@whitefielddentalpractice.co.uk
Phone: 0161 766 6164